Get help from our customer success teams


For questions about Foundation Center’s products and services visit knowledge base.


Contact support


For questions about GuideStar’s products, services and Nonprofit Profiles visit help center.


Contact support

Ask the Online Librarian

We help answer questions about nonprofit management, grants, and fundraising

Get real-time, customized help from our team of expert librarians across Candid's regional offices. Our librarians thrive on helping to answer your questions about foundations, philanthropy, fundraising, and nonprofits.

Person smiling while looking at laptop

Visit us in person

New York City skyline with lines coming from the from the Candid office building

New York City

Visit our New York library and learning center to access nonprofit resources to participate in our training or use our convening space. We are located at 32 Old Slip, 24th Floor, New York, NY, 10005.

Pattern of pushpins and orange squares

Find us elsewhere

Candid's network of libraries, community foundations, and other nonprofit resource centers can be found across the U.S. and around the world. It’s our Funding Information Network (FIN).